Wink Return Policy

REVISED: May 2, 2016

Due to our expedited processing times, all orders are non-cancelable. You may, however, qualify for a refund if you return your unopened Wink by Kindara BBT Thermometer (the “Product”) in its original packaging, within fifteen (15) days of receiving the Product. In order to qualify for a refund, you must follow the refund procedure described below.

Return procedure:

  • Submit a return request to our customer service team by emailing returns@kindara.com. Our customer service representatives will review your request and provide further instructions. Returns made without our authorization will not qualify for a refund.
  • If you receive approval for your return request, return the Product in its original, unopened packaging with all accessories and product literature (e.g. cables, instructions, warranty cards, etc.). Include a copy of your receipt or proof of purchase with your returned Product.
  • We must receive your returned Product within seven (7) days of the date you receive approval for the return. Returns received after the 7-day period will not qualify for a refund.

Additional terms and conditions:

  • Failure to follow the return procedure described above may result, in a delay, reduction or denial of your refund.
  • Shipping charges and taxes (e.g., state, customs, VAT) paid with your original order are not refundable.
  • You are responsible for and must prepay all shipping charges for returned Products.
  • Returned Product(s) must arrive at Kindara unopened, undamaged (not physically broken or altered) and in the original packaging.
  • If the returned Product is damaged or lost in transit, you will not qualify for a refund and will need to file a claim with your shipping company.
  • Kindara may charge a restocking fee of 15% of the original purchase price of the Product or the retail value of any missing accessories, whichever is higher.
  • If you qualify for a refund, we will issue a credit to your original method of payment in the amount of the purchase price. Please allow fourteen (14) days for processing.
  • To check the status of your return, you may contact returns@kindara.com.
  • Please refer to the Kindara Warranty Policy if you experience a malfunction of the Product.

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